Terms & Conditions

1. About Us

These terms and conditions govern the use of the BrandDrop website at branddrop.ie and any orders placed with BrandDrop for promotional products and branded merchandise.

Trading as: BrandDrop
Operating in: Ireland
Email: sales@branddrop.ie

References to "BrandDrop", "we", "us", or "our" in these terms refer to the business operating under that trading name. References to "you" or "the customer" refer to the person or organisation placing an order or enquiry.

2. Acceptance of Terms

By using the BrandDrop website, requesting a quote, or placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms, you should not use the website or place an order.

These terms apply to all orders placed with BrandDrop, whether through the website contact form, by email, or by any other means.

We reserve the right to update these terms at any time. The version in effect at the time of your order will apply to that order.

3. Quotes & Orders

Requesting a quote

All orders begin with an enquiry. Submit your requirements through our contact form or by email. We will respond with a quote, usually within one business day.

Quotes are not binding offers. A quote represents our best estimate based on the information you have provided and is subject to confirmation once your full brief, artwork, and quantity are finalised.

Placing an order

An order is confirmed when you have agreed the quote and product specification in writing, approved the artwork proof, and made payment as agreed. We reserve the right to decline any order at our discretion, including where we cannot confirm product availability or where submitted content is unlawful or infringes third-party rights.

Order confirmation

We will confirm your order by email once all conditions are met. This confirmation forms the binding contract between you and BrandDrop.

4. Artwork & Design

Free design service

BrandDrop includes a free design and artwork service with every quote. We prepare an artwork proof showing how your logo will appear on your chosen product at no charge and with no obligation to proceed.

Your responsibility for artwork

By submitting artwork, logos, images, or text for use in your order, you confirm that:

• You own or are licensed to use all elements within the artwork
• The artwork does not infringe the intellectual property rights of any third party
• The artwork does not contain any unlawful, defamatory, or offensive content
• You have obtained all necessary permissions for any trademarked logos or imagery included

BrandDrop accepts no liability for intellectual property infringement arising from artwork provided by the customer.

Artwork approval

You must approve the artwork proof in writing before production begins. Once written approval is given, any errors in the approved design become your responsibility. Changes required after approval may incur additional charges depending on the stage of production.

Colour accuracy

We make every effort to match colours accurately, but screen displays and printing processes can produce variations. We cannot guarantee exact Pantone or CMYK matches on all materials. Where colour accuracy is critical, please discuss this before placing your order.

File formats

For best results, submit artwork in a vector format (AI, EPS, or PDF). High-resolution raster files at 300dpi or above are also accepted. We will advise if your artwork requires adjustment for production.

5. AI-Generated and AI-Enhanced Images

BrandDrop reserves the right to use artificial intelligence tools to generate, enhance, or modify images used on this website and in our marketing materials. This includes product imagery, lifestyle photography, background visuals, and other content displayed on branddrop.ie.

The use of AI-generated or AI-enhanced imagery does not affect the accuracy of our product descriptions, specifications, or any representations we make about the products and services we supply.

Where AI assistance is used in preparing customer artwork proofs, this will be disclosed before the customer approves the design. Customer approval of an AI-assisted design constitutes acceptance of that design for production. We do not use AI to alter customer-submitted artwork without explicit consent.

6. Pricing & Payment

Pricing

All prices quoted by BrandDrop are in Euro (EUR). Prices are confirmed at the time of quoting and are valid for 14 days unless otherwise stated. We reserve the right to revise a quote if your requirements change after it is issued.

BrandDrop is not currently VAT registered. No VAT is charged on orders at this time.

Payment terms

Payment terms are confirmed at the time of quoting and depend on the nature and value of the order. BrandDrop reserves the right to require full or partial payment in advance before production commences. Payment method options will be provided with your invoice.

Late payment

If payment is not received by the agreed date, BrandDrop reserves the right to suspend or cancel the order and to charge interest on overdue amounts in line with the Late Payment in Commercial Transactions Regulations 2012 (Ireland).

7. Production & Delivery

Production timelines

Production timelines are confirmed at the time of quoting and vary depending on the product, quantity, and print method. Timelines run from the date of written artwork approval and confirmed payment. BrandDrop will make reasonable efforts to meet agreed timelines but is not liable for delays caused by circumstances outside our control.

Delivery

BrandDrop delivers to addresses across Ireland. Delivery arrangements and any associated costs are confirmed in your quote. Delivery timelines are estimates and are not guaranteed. Risk in the goods passes to you on delivery.

If a delivery is missed or returned due to an incorrect address or failed delivery attempt, re-delivery charges may apply.

Inspection on delivery

Inspect goods promptly upon delivery. Any damage, shortfall, or discrepancy must be reported in writing within 48 hours of receipt. Failure to report within this timeframe may affect your right to a remedy.

8. Quality & Complaints

BrandDrop aims to deliver products that match the approved artwork proof and agreed specification. Due to the custom nature of promotional products, minor variations in colour, finish, and print position may occur and are not considered defects unless they materially affect the usability or appearance of the product.

Defective goods

If you believe goods are defective or materially different from the approved specification, contact us at sales@branddrop.ie within 48 hours of delivery with photographic evidence. Where a valid complaint is upheld, we will offer a replacement, reprint, partial refund, or full refund at our discretion.

Customer errors

BrandDrop is not liable for errors in the final product resulting from incorrect artwork submitted by the customer or from errors in an artwork proof that the customer has approved in writing.

9. Returns & Cancellations

Custom-printed goods

All BrandDrop products are custom-made to your specification. Under Article 16(c) of the EU Consumer Rights Directive, goods made to a consumer's specifications or clearly personalised are exempt from the standard 14-day right of withdrawal. Custom-printed promotional products cannot be resold and are therefore not accepted as returns once production has commenced, except where goods are defective or materially different from what was agreed.

Cancellations before production

To cancel an order before production has started, contact us immediately at sales@branddrop.ie. If no production costs have been incurred, we will refund any payment made in full. If design or pre-production work has already been carried out, a reasonable charge for work completed may be deducted.

Cancellations during or after production

Once production has commenced, cancellation may not be possible and the full order value may be payable. We will advise you of the position as quickly as possible if you contact us to cancel.

Your statutory rights

Nothing in these terms affects your statutory rights under Irish law, including your rights under the Sale of Goods and Supply of Services Act 1980 and the Consumer Rights Act 2022.

10. Intellectual Property

Your intellectual property

You retain ownership of all logos, artwork, and intellectual property you submit to BrandDrop. By submitting artwork, you grant us a limited licence to use it solely for the purpose of fulfilling your order.

BrandDrop's intellectual property

All content on the BrandDrop website, including text, design, graphics, and code, is the property of BrandDrop or its content suppliers and is protected by applicable intellectual property law. You may not reproduce, distribute, or create derivative works from any content on this website without our written permission.

Portfolio use

BrandDrop reserves the right to include completed customer orders in our portfolio, case studies, and marketing materials. If you do not wish your branded products to be used in this way, notify us in writing at the time of placing your order.

11. Limitation of Liability

To the fullest extent permitted by Irish law, BrandDrop's total liability to you for any claim arising from an order or the use of this website is limited to the value of the order in question.

BrandDrop is not liable for:

• Indirect, incidental, or consequential loss of any kind
• Loss of profit, revenue, or business opportunity
• Loss arising from errors in artwork submitted or approved by the customer
• Delays caused by circumstances outside our reasonable control

12. Privacy

Your personal data is collected and processed in accordance with our Privacy Policy, which forms part of these terms. By placing an order or using this website, you agree to the collection and use of your data as described in that policy.

13. Governing Law

These terms and conditions are governed by the laws of Ireland. Any dispute arising from these terms or from an order placed with BrandDrop will be subject to the exclusive jurisdiction of the Irish courts.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

14. Contact

If you have any questions about these terms and conditions, please contact us.