Privacy Policy

1. Who We Are

BrandDrop is a promotional products and branded merchandise business operating in Ireland. We supply custom printed and branded products to Irish businesses, charities, and organisations nationwide.

Trading as: BrandDrop
Operating in: Ireland
Contact email: sales@branddrop.ie

For the purposes of the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Acts 1988-2018, BrandDrop is the data controller for personal data collected through this website. If you have any questions about how we handle your data, email us at sales@branddrop.ie and we will respond within one month.

2. Data We Collect

We collect personal data in the following ways.

Data you give us directly

When you submit an enquiry through our contact form or email us directly, we may collect:

• Your name
• Your email address
• Your phone number (if provided)
• Your company name (if provided)
• The content of your message or enquiry
• Any files or artwork you upload, such as logo files

Data collected automatically

When you visit branddrop.ie, we may automatically collect certain technical data including:

• Your IP address
• Browser type and version
• Device type
• Pages visited and time spent on pages
• The website or search term that referred you to our site

This data is collected through cookies and analytics tools. See the Cookies section below for more detail.

Data from business communications

If you contact us by email to discuss an order, we may retain records of those communications for the purpose of fulfilling and managing your order.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• To respond to your enquiries and provide quotes for products
• To prepare artwork proofs and branded product designs based on your brief
• To process and fulfil orders you place with us
• To send order updates and delivery information
• To comply with legal obligations
• To improve our website and services using aggregated, anonymised analytics data

We do not use your personal data for automated decision-making or profiling.

4. Legal Basis for Processing

Under GDPR, we must have a legal basis for processing your personal data. The legal bases we rely on are:

• Contractual necessity - processing your enquiry and fulfilling an order requires us to use the contact and order details you provide.
• Legitimate interests - we have a legitimate interest in maintaining records of communications and improving our services, provided this does not override your rights.
• Legal obligation - we may be required to retain certain records to comply with Irish tax and accounting law.
• Consent - where we rely on consent, such as for non-essential cookies, you can withdraw that consent at any time.

5. Sharing Your Data

BrandDrop does not sell, rent, or trade your personal data. We may share your data with the following categories of third party only where necessary to operate our business.

Suppliers and production partners

To fulfil your order, we may share your name, delivery address, and artwork files with our production suppliers. These parties process your data solely for the purpose of producing and delivering your order.

Delivery providers

To deliver your order, we share your name and delivery address with our courier partners.

IT and software providers

We use third-party software for email, website hosting, and other business operations. These providers may process your data as data processors on our behalf.

Legal and regulatory authorities

We may disclose your data to law enforcement, regulators, or courts where required to do so by law.

Where we transfer data outside of the European Economic Area (EEA), we ensure appropriate safeguards are in place in line with GDPR requirements.

6. How Long We Keep Your Data

We keep your personal data only for as long as is necessary for the purposes for which it was collected.

• Enquiry data where no order is placed: retained for up to 12 months, then deleted.
• Order data: retained for up to 7 years in line with Irish Revenue requirements for financial records.
• Artwork files: retained for up to 12 months to assist with repeat orders. You can request deletion at any time by emailing sales@branddrop.ie.
• Email communications: retained for up to 2 years unless an active business relationship requires longer retention.

When data is no longer needed, it is securely deleted or anonymised.

7. Your Rights

Under GDPR and Irish data protection law, you have the following rights in relation to your personal data:

• Right of access - you can request a copy of the personal data we hold about you.
• Right to rectification - you can ask us to correct inaccurate or incomplete data.
• Right to erasure - you can ask us to delete your data in certain circumstances.
• Right to restriction - you can ask us to restrict how we use your data while a complaint is being resolved.
• Right to data portability - you can ask for your data in a machine-readable format in certain circumstances.
• Right to object - you can object to us processing your data based on legitimate interests.
• Right to withdraw consent - where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, email us at sales@branddrop.ie. We will respond within one month.

If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland at www.dataprotection.ie.

8. Cookies

Our website uses cookies. A cookie is a small text file stored on your device when you visit a website.

Essential cookies

These are necessary for the website to function and cannot be switched off. They do not store any personally identifiable information.

Analytics cookies

We may use analytics tools to understand how visitors use our website. These cookies collect anonymised, aggregated data about page visits and referral sources. They do not identify you personally. Non-essential cookies are only set with your consent.

Managing cookies

You can control and delete cookies through your browser settings. Disabling cookies may affect how some parts of the website function. For more information, visit aboutcookies.org.

9. AI-Generated and AI-Enhanced Images

BrandDrop reserves the right to use artificial intelligence tools to generate, enhance, or modify images used on this website and in marketing materials. This includes product imagery, background visuals, lifestyle photography, and other visual content displayed on branddrop.ie.

The use of AI-generated or AI-enhanced imagery does not affect the accuracy of product descriptions, specifications, or any representations made about our products and services.

Any AI assistance used in the preparation of customer artwork proofs will be disclosed to the customer before design approval. Customer approval of an AI-assisted design constitutes acceptance of that design for production purposes. We do not use AI to alter customer-submitted artwork without explicit consent.

10. Third-Party Links

Our website may contain links to third-party websites. BrandDrop has no control over the content or privacy practices of those websites and accepts no responsibility for them. We recommend you read the privacy policy of any third-party site you visit.

11. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the date at the top of this page. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us.